Frequently Asked Questions

Shipping rates vary based on several factors including:

• Package weight and dimensions
• Destination (domestic or international)
• Service type (express, standard, economy)
• Any additional services (insurance, signature confirmation)

You can get an instant quote by using our online calculator or by contacting our sales team.

Delivery times depend on the service selected:

*Business days exclude weekends and holidays. International shipments may experience customs delays.

Yes, we offer same-day delivery in select metropolitan areas. This service is available for:

• Pickups before 12 PM local time
• Destinations within the same metropolitan area
• Packages under 50 lbs
• Weekdays only (Monday-Friday)

To check availability and pricing for your specific route, please contact our customer service team.

For safety and legal compliance, we cannot ship the following items:

For a complete list of prohibited items, please refer to our Shipping Policy.

There are several ways to track your shipment:

1. Online Tracking: Enter your tracking number on our tracking page
2. Account Dashboard: Log in to your account to see all your shipments in one place
3. Email Notifications: Opt-in for automatic status updates via email
4. Mobile App: Download our mobile app for push notifications
5. Customer Service: Call +1 (800) 455-ILX (459) for assistance

Tracking information is typically available within 2 hours of pickup.

If your tracking number isn't working, it could be due to:

• Recent Creation: Tracking numbers may take 1-2 hours to activate in our system
• Incorrect Entry: Double-check the tracking number for typos (our tracking numbers start with "ILX")
• Package Not Yet Picked Up: If the package hasn't been picked up by our carrier, it won't show in tracking yet
• System Delay: Occasionally, system updates can cause brief delays in tracking visibility

If your tracking number still isn't working after 24 hours, please contact our support team.

Yes! We offer real-time tracking for all shipments. Here's what you can expect:

You can manage your notification preferences in your account settings.

We accept a variety of payment methods for your convenience:

All online payments are processed securely through encrypted connections.

You can access invoices in several ways:

Invoices are typically available within 24 hours of shipment pickup.

Required documents vary by country and shipment type, but typically include:

Our international specialists will guide you through the specific requirements for your destination country.

Customs duties and taxes are determined by:

• Declared Value: The value of goods you declare on the commercial invoice
• Product Category: Different product types have different duty rates
• Country of Origin: Where the goods were manufactured
• Destination Country: Each country has its own tax and duty regulations
• Trade Agreements: Some countries have preferential trade agreements that reduce or eliminate duties

We offer Duties & Taxes Estimation during the booking process to give you an approximate cost. Final amounts are determined by the destination country's customs authority.