Contents
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1. Introduction
ILX Express Logistics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
This policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) for EU residents and the California Consumer Privacy Act (CCPA) for California residents.
2. Data We Collect
We collect several types of information from and about users of our Services, including:
Personal Information
Information that identifies you personally:
- Name, email address, phone number
- Billing and shipping addresses
- Payment information (processed securely by payment processors)
- Government-issued ID for customs clearance (international shipments)
- Company information (for business accounts)
Shipping Information
Information necessary for shipping services:
- Package contents, weight, dimensions, and declared value
- Pickup and delivery addresses
- Recipient contact information
- Customs documentation for international shipments
- Insurance preferences and claims information
Technical & Usage Data
Information collected automatically:
- IP address, browser type, device information
- Pages visited, time spent, clickstream data
- Location data (with your consent)
- Cookies and similar tracking technologies
- Error logs and performance data
3. How We Use Your Information
We use the information we collect for various business purposes, including:
| Purpose | Legal Basis |
|---|---|
| To provide and maintain our shipping services | Contractual necessity |
| To process payments and prevent fraud | Legitimate interests |
| To communicate about shipments and updates | Contractual necessity |
| To improve our services and develop new features | Legitimate interests |
| To comply with legal obligations (customs, tax) | Legal obligation |
| To send marketing communications (with consent) | Consent |
4. Data Sharing and Disclosure
We may share your information with third parties only in the following circumstances:
Service Providers
Third-party vendors who assist us in operating our services (payment processors, cloud hosting, analytics).
Shipping Partners
Carriers and logistics partners necessary to deliver your packages.
Legal Requirements
To comply with laws, regulations, or legal processes, or to protect our rights and safety.
Business Transfers
In connection with a merger, acquisition, or sale of all or a portion of our assets.
With Your Consent
When you explicitly authorize us to share your information.
International Shipments Note
For international shipments, we are required by law to share shipment information with customs authorities in destination countries. This includes sender/recipient details, package contents, and declared value.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Technical Measures
- SSL/TLS encryption for data in transit
- Encryption of sensitive data at rest
- Regular security audits and vulnerability testing
- Firewall protection and intrusion detection systems
- Secure data centers with physical access controls
Organizational Measures
- Employee training on data protection
- Role-based access controls
- Data protection impact assessments
- Incident response procedures
- Regular privacy policy reviews
Important: While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we will promptly notify you if a data breach occurs that affects your information.
6. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you.
Right to Correction
Request correction of inaccurate or incomplete information.
Right to Deletion
Request deletion of your personal information (subject to legal requirements).
Right to Restriction
Request restriction of processing in certain circumstances.
Right to Object
Object to processing based on legitimate interests.
Right to Portability
Request transfer of your data to another organization.
Right to Withdraw Consent
Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact our Data Protection Officer at privacy@ilx-express.com. We will respond to your request within 30 days and may need to verify your identity before processing.
8. International Data Transfers
As a global logistics company, we may transfer your personal information to countries outside your country of residence, including:
- To our offices and data centers in different countries
- To shipping partners and carriers worldwide
- To customs authorities in destination countries
- To cloud service providers with global infrastructure
When we transfer your data internationally, we ensure appropriate safeguards are in place:
EU/UK Transfers
For transfers from the European Union or United Kingdom, we rely on:
- Adequacy decisions
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules (where applicable)
Other Regions
For other international transfers, we implement:
- Data processing agreements
- Technical security measures
- Regular compliance assessments
9. Children's Privacy
Our Services are not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personal information from Children.
If you are a parent or guardian and believe that your Child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from Children without verification of parental consent, we will take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page.
We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information. Significant changes will be communicated to you through email or prominent notices on our website.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:
Data Protection Officer
ILX Express LogisticsAttn: Data Protection Officer
123 Privacy Lane, Suite 100
New York, NY 10001
United States
Contact Information
- Email: privacy@ilx-express.com
- Phone: +1 (800) 758-ILX (Privacy Line)
- Fax: +1 (659) 758-5979
EU/UK Representative
For residents of the European Union or United Kingdom, you may also contact our EU/UK representative:
ILX Express EU Ltd.Attn: GDPR Representative
45 Data Protection Street
Dublin, D02 XY73
Ireland
Email: eu-privacy@ilx-express.com