Table of Contents
Last Updated: December 22, 2025
This policy is effective as of the date above. We recommend checking back periodically for updates.
1. General Terms & Conditions
These terms apply to all shipments handled by ILX Express Logistics unless otherwise specified in writing.
Key Point:
By using our services, you agree to these shipping terms. Please review them carefully.
- All shipments are subject to our Terms of Service and Privacy Policy
- Shipper is responsible for accurate shipment information and documentation
- Customs duties, taxes, and fees are the responsibility of the recipient unless prepaid
- We reserve the right to inspect packages for security and compliance
- Shipment values must be accurately declared for customs and insurance purposes
2. Domestic Shipping (United States)
| Service Type | Delivery Timeline | Weight Limit | Insurance Included |
|---|---|---|---|
| Express Priority handling |
1-2 business days | 150 lbs | $500 |
| Standard Most economical |
3-5 business days | 300 lbs | $250 |
| Economy Budget-friendly |
5-7 business days | 500 lbs | $100 |
| Freight Large items |
7-14 business days | 2,000 lbs | Calculated separately |
Important Notice:
Delivery timelines are estimates and may vary due to weather, traffic, or operational conditions. Weekends and holidays are not considered business days.
3. International Shipping
International shipments require additional documentation and are subject to customs regulations of destination countries.
Required Documentation:
- Commercial Invoice - Required for all commercial shipments
- Packing List - Detailed item description and values
- Certificate of Origin - For certain countries and products
- Import/Export Licenses - For restricted items
- Customs Declarations - Country-specific forms
International Service Levels:
International Express
Delivery: 3-7 business days
Air freight with priority customs clearance. Best for time-sensitive shipments.
Ocean Freight
Delivery: 15-45 business days
Sea transport for large, non-urgent shipments. Most economical for heavy cargo.
4. Prohibited & Restricted Items
For safety and legal compliance, certain items cannot be shipped through our network.
Never Allowed
- Illegal drugs and substances
- Weapons, firearms, and ammunition
- Explosives and flammable materials
- Hazardous chemicals
- Live animals (except with special permit)
- Human remains or organs
- Counterfeit goods
- Cash or monetary instruments over $10,000
Restricted (Requires Approval)
- Perishable food items
- Lithium batteries
- Prescription medications
- Alcohol and tobacco products
- Perfumes and aerosols
- Art and antiques
- Plants and seeds
- High-value jewelry (>$5,000)
Shipping prohibited items may result in seizure, fines, and termination of service. Additional restrictions apply to international shipments based on destination country regulations.
5. Insurance & Liability Coverage
Standard Coverage
All shipments include basic liability coverage based on service type. Additional insurance is available for high-value items.
| Service Level | Base Coverage | Additional Cost | Maximum Coverage |
|---|---|---|---|
| Express | $500 | $0.50 per $100 | $50,000 |
| Standard | $250 | $0.40 per $100 | $25,000 |
| Economy | $100 | $0.35 per $100 | $10,000 |
| International | $1,000 | $0.75 per $100 | $100,000 |
Insurance Claims:
To file an insurance claim, you must provide proof of value (invoice, receipt, or appraisal), photos of damaged items, and original packaging. Claims must be filed within 30 days of delivery.
6. Damage, Loss & Claims Process
Claims Timeframes:
- Damage Claims: Must be reported within 5 business days of delivery
- Loss Claims: Must be reported within 14 days of expected delivery date
- Concealed Damage: Must be reported within 24 hours of delivery
- International Claims: Must be reported within 30 days of shipment date
Required Documentation:
- Proof of Value: Original invoice, receipt, or appraisal
- Photos/Videos: Clear images showing damage, packaging condition, and labels
- Packaging: Retain original packaging until claim is resolved
- Delivery Receipt: Signed proof of delivery (POD) if available
- Claim Form: Completed damage/loss claim form from our website
Claims Resolution Timeline:
7. Delivery Failure & Redelivery
If a delivery attempt fails, we follow these procedures:
First Attempt
Driver will attempt delivery during scheduled window. If no one is available, a delivery notice will be left.
Second Attempt
Second attempt within 1-2 business days at no additional charge for most services.
Hold at Facility
After second failed attempt, package is held at local facility for 5 business days for pickup.
Return to Sender
If not claimed within 5 days, package is returned to sender. Return shipping fees apply.
Delivery Instructions:
For successful delivery, ensure someone is available during the scheduled window, provide gate codes/access instructions, and keep pets secured.
8. Tracking & Status Updates
Real-time tracking is available for all shipments through our platform and mobile app.
Real-Time Updates
Scan-based updates at every checkpoint in the delivery journey.
Custom Notifications
Choose email, SMS, or push notifications for status changes.
Delivery Windows
Estimated delivery windows provided for planning purposes.
Tracking numbers are provided upon shipment confirmation. Updates may be delayed by up to 2 hours during peak times or in remote areas.
9. Policy Updates & Contact
Policy Changes
ILX Express Logistics reserves the right to modify this shipping policy at any time. Significant changes will be communicated to active customers via email at least 30 days before they take effect. The latest version is always available on our website.
Thank You for Choosing ILX Express Logistics
We're committed to providing transparent, reliable shipping services. If you have questions about this policy or need clarification on any point, our customer service team is available 24/7 to assist you.