Legal Information

1. Acceptance of Terms

By accessing and using the ILX Express Logistics website (https://ilx-express.com) and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use our services.

2. Service Description

ILX Express Logistics provides domestic and international shipping, logistics, warehousing, and supply chain management services. We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

3. User Accounts

To use certain services, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and current information
• Notifying us immediately of any unauthorized use

4. Prohibited Items

The following items are strictly prohibited from shipment through our services:

• Illegal drugs and controlled substances
• Firearms, ammunition, and explosives
• Hazardous materials without proper documentation
• Perishable goods without proper packaging
• Counterfeit goods and stolen property
• Cash, currency, and negotiable instruments
• Live animals without prior approval
• Human remains or body parts

5. Shipping and Delivery

Delivery times are estimates and not guaranteed. We are not liable for delays caused by:

• Customs clearance processes
• Weather conditions and natural disasters
• Transportation disruptions
• Incorrect address information
• Recipient unavailability

6. Payment Terms

All services must be paid in advance unless you have an approved credit account. We accept major credit cards, bank transfers, and approved credit terms. Late payments may result in service suspension and additional fees.

7. Liability Limitations

Our liability for loss or damage is limited to the lesser of:

• The actual value of the item
• $100 per shipment (unless additional insurance is purchased)
• The declared value for customs purposes

We are not liable for consequential, incidental, or special damages.

8. Insurance

Basic coverage is included with all shipments. Additional insurance is available for purchase and must be declared at the time of booking. Claims must be filed within 30 days of delivery date.

9. Intellectual Property

All content on our website, including logos, trademarks, and service marks, are the property of ILX Express Logistics or our licensors. You may not use our intellectual property without express written permission.

10. Termination

We may terminate or suspend your account and access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

12. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through binding arbitration in Los Angeles, California, in accordance with the rules of the American Arbitration Association.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or website notice. Continued use of our services after changes constitutes acceptance of the new Terms.

14. Contact Information

For questions about these Terms, please contact:

ILX Express Logistics Legal Department
430 E Spruce Ave UNIT 77
Inglewood, CA 90301
Email: legal@ilx-express.com
Phone: +1 (659) 758-5979